I.T. Guys- Modern Day Heros

 Yeah- came into the office and my computer black screened on me.

Having been married(technically still am) to an I.T. Guy, I know the drill and followed it to the letter.. then I called the company I.T. Guy and went thru the drill with him. 

*Have you turned it off and on again?(Yes sir- twice.)

*Did you check the connections on the back of the monitor? (Yes sir)

* Are you comfortable with unplugging them and plugging them back in one at a time while we are on the phone together? (Sure- no problem) takes about 3 minutes to do them one at a time with a 10 second wait  between each unplug and re connect....

Then  he said he would send a technician out today at some point before 4pm. Less than a minute later he's calling back asking can he connect remotely to try and fix it. I said sure but I have a black screen so not sure how I'm going to be able to accept the request.... somehow he managed to connect so he could see what was on my screen and he walked me thru yet another set of instructions to try and fix it. 

And Lo & Behold- it worked!!! 

I know I complain a lot about things on my blog posts, but one thing I will never complain about is the I.T. Guys from ANYWHERE. 

Those guys put up with some of the stupidest  questions ever. But then if someone knows absolutely nothing about computers, they don't know what to ask or how to troubleshoot an issue. 

I have to say I learned a good bit just listening to my husband talk about the issues he had to deal with on a daily.

His biggest complaint was people who called up thinking it could be fixed in 30 seconds or less- or the ones who thought that their problems were more important than the ones of people who had already raised a ticket for issues and were waiting on them to be fixed. Unless you are a V.I.P. and I mean a VERY HIGH UP V.I.P. you ain't getting bumped up to the top of the que. And rightly so.

After setting up my new laptop and struggling 3 days (it would have taken an I.T. Guy about  an hour and a half or two maybe) I'm quite willing to call my I.T. Guys Modern Day Heros.

Craig, Evan, and Paul.... Kudos!!!!