Yeah- came into the office and my computer black screened on me.
Having been married(technically still am) to an I.T. Guy, I know the drill and followed it to the letter.. then I called the company I.T. Guy and went thru the drill with him.
*Have you turned it off and on again?(Yes sir- twice.)
*Did you check the connections on the back of the monitor? (Yes sir)
* Are you comfortable with unplugging them and plugging them back in one at a time while we are on the phone together? (Sure- no problem) takes about 3 minutes to do them one at a time with a 10 second wait between each unplug and re connect....
Then he said he would send a technician out today at some point before 4pm. Less than a minute later he's calling back asking can he connect remotely to try and fix it. I said sure but I have a black screen so not sure how I'm going to be able to accept the request.... somehow he managed to connect so he could see what was on my screen and he walked me thru yet another set of instructions to try and fix it.
And Lo & Behold- it worked!!!
I know I complain a lot about things on my blog posts, but one thing I will never complain about is the I.T. Guys from ANYWHERE.
Those guys put up with some of the stupidest questions ever. But then if someone knows absolutely nothing about computers, they don't know what to ask or how to troubleshoot an issue.
I have to say I learned a good bit just listening to my husband talk about the issues he had to deal with on a daily.
His biggest complaint was people who called up thinking it could be fixed in 30 seconds or less- or the ones who thought that their problems were more important than the ones of people who had already raised a ticket for issues and were waiting on them to be fixed. Unless you are a V.I.P. and I mean a VERY HIGH UP V.I.P. you ain't getting bumped up to the top of the que. And rightly so.
After setting up my new laptop and struggling 3 days (it would have taken an I.T. Guy about an hour and a half or two maybe) I'm quite willing to call my I.T. Guys Modern Day Heros.
Craig, Evan, and Paul.... Kudos!!!!
6 comments:
I can't imagine a different career choice, but I've got to admit that when I retire, I may completely give up computers.
How would you even begin to do that? So much of our lives are ruled by computers that I honestly cant imagine it unless you went completely Jeramiah Johnson Off-grid. Don't get me wrong, I would LOVE to live in a simpler world again, but being realistic, it would be a struggle unless EVERYONE had to do it too- say Zombie Apocalypse or EMP Worldwide or some other disaster like that. Can you imagine having to fish all day or hunt all day or some such....*grinning like a mad person right now.* Just imagine... sigh
Realistically, you're right. Dammit.
I wouldn't mind living off grid, but I have to admit that I'm a tad addicted to central air and heating. Aside from that I think I could live with it.
LOL- If I had my kids and sisters living near me I think I would do quite well living off grid. As I told them yesterday- I didnt move back home from being alone living with someone to being alone living with as many as is in that house now.
I've lived off grid before and if you got a bit of water and wood around you- you can easily live off the land. Altho my tomato and squash plants in my container garden would give me the side-eye and say "Girl, you gonna starve to death if WE are any indication of your gardening skills...." I've never had any luck gardening in containers tho tbh...give me a patch of land anyday!!!
lucky to have a positive IT encounter!
I find it helps to call them sweetie and sir...I happen to know I'm their favourite problem child. Hahahahaha. They think they are low man on the totem pole when, in reality, if there was no IT department- most businesses would go under in a month.
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